Frequently Asked Questions
Everything you need to know about our premium footwear and services.
What materials are used in Oswin Hyde footwear?
We pride ourselves on using premium materials, including high-grade Italian leathers, supple suedes, and durable Goodyear-welted soles to ensure both style and longevity.
How do I determine the correct size for my shoes?
Our shoes generally fit true to size. We recommend checking our detailed Size Guide located on each product page, which includes measurements for UK, EU, and US sizing.
What is your return and exchange policy?
We offer a 30-day return window for all unworn items in their original packaging. Simply visit our Returns Portal to generate a label for a refund or an exchange.
How long does shipping take and what are the costs?
We offer standard and express shipping worldwide. Domestic orders typically arrive within 2-4 business days, while international shipping times vary by destination.
How should I care for my leather shoes?
To maintain the quality of your footwear, we recommend using a cedar shoe tree to maintain shape and applying a high-quality leather conditioner or cream every few weeks.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options like Klarna and Clearpay.